Warranty and Return

Refund Rules

If the order is not shipped, the goods are missing, or there is a problem with the goods received (e.g. defective, wrong, damaged, etc.)

1. You are entitled to a refund within 30 or 60 days from the date of delivery.

2. Within two hours of payment, if the order status is undelivered, you can cancel the order and apply for a full refund.

Supported solutions

If there is a problem with your refund, we will help mediate to recover your refund.

How to request a refund

If the order does not match the agreed terms, you can apply for a refund

Apply in "My Orders" > "Order Details".

Negotiate with suppliers

If the supplier does not respond or cannot reach a consensus with you, please escalate the case to the Wanquanyuan e-commerce platform to assist in resolving it

Get your money back

Receive a refund after the case is processed.